Use Case

SAP AMS, with the full picture

Most SAP support time goes into rebuilding context: which program, which configuration, what changed. C16 connects to your live ECC or S/4HANA and gives every analyst that context in minutes, so tickets close faster, recurring incidents are fixed at the root, and change requests move without waiting on a few experts.

SAP Partner Listed on SAP Store ISO 27001 certified SOC 2 Type II compliant

The SAP AMS problem

The same tickets come back. Service levels look green while the backlog grows. Every hard question waits for the one or two people who know the custom code, and when they are busy, everything else waits too. In fixed-price AMS, that time is the margin.

What C16 does for SAP AMS

Root cause for recurring tickets

Traces a ticket from the business process to the custom code and data behind it, so the real cause is fixed and the same ticket stops coming back.

Faster resolution

Gives the analyst on the ticket the context from your live system in minutes: which program, which configuration, which documents. Less time rebuilding the picture, lower time to resolve.

Ticket-history analysis

Reads your ticket history for patterns: the programs, processes and teams behind most of the volume, so you know where a permanent fix pays off first.

Change requests and enhancements

Builds new reports and changes existing programs for change requests. Code is generated in your development system, reviewed by your experts and moved through your own transports.

Code review and performance

Reviews custom ABAP for performance problems and risky patterns before they turn into incidents, with the fix drafted for your team to approve.

Documentation that stays

Reverse-engineers undocumented custom code into functional and technical specifications, so support knowledge does not live in one person's head.

How it works

Connect. C16 connects to your live ECC or S/4HANA through standard interfaces and the permissions you grant. Analysis is read-only and your business data is never changed.
Ask. An analyst asks about a ticket in plain language. C16 reads the process, the custom code and the data behind it.
Find the cause. C16 shows where the problem really sits and why it keeps recurring, with the evidence from your system.
Fix, with approval. When a fix or change request needs code, C16 generates it in your development system. Your experts review and approve it, and it moves through your own transports.

Your people make the call. C16 does not replace your AMS team or partner. It gives every one of them the full picture, so fewer questions wait on a handful of experts.

Governed by design. C16 never writes to production, never changes business data, and code moves only on your experts' approval. SAP Partner. ISO 27001 certified. SOC 2 Type II compliant.

Frequently asked questions

How does C16 help an SAP AMS team?+

C16 connects to your live SAP ECC or S/4HANA and gives every analyst the context a senior consultant would bring: the process flow, the custom code involved and the data behind a ticket. Teams resolve tickets faster, find the root cause of recurring incidents, and handle change requests with code generated for expert review.

Does C16 replace our AMS team or partner?+

No. C16 works alongside your AMS team or partner. Your people make every call; C16 gives each of them the full picture, so fewer questions wait on a handful of experts.

Does C16 change our SAP system?+

C16 never writes to production and never changes your business data. When a change request needs code, C16 generates it in your development system, your experts review and approve it, and it moves through your own transports and change process.

Does it work on SAP ECC and S/4HANA?+

Yes. C16 works with SAP ECC 6.0 (EHP7 and above) and all S/4HANA releases, using standard interfaces and the permissions you grant.

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See it on a real SAP system

20 minutes. Your questions, a live walkthrough. No slides.

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